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Administration and Operational Excellence
Introduction
Our why
Key United Nations (UN) initiatives like the Secretary-General's Efficiency Agenda, the UN Reform Programme and the UN 2.0 Quintet of Change all highlight the need for a more agile, responsive and impactful UN system that can deliver on its mandate more effectively and efficiently. The first step towards achieving this goal is ensuring that personnel are equipped with the necessary knowledge and tools to excel in their work – both in administrative and operational roles – thus allowing UN agencies to focus on their strategic mandates and achieve their objectives with greater impact and accountability.
Setting UN personnel up for excellence
We are committed to supporting UN agencies in internal capacity building by providing a rich learning offer for staff at all levels and aimed at developing crucial skills in key operational areas, such as communication, knowledge and project management, procurement, administrative support, client service, and recruitment processes. We provide our training in a variety of formats, from self-paced online modules to live virtual sessions and blended solutions.
These programmes aim to build a competent, resilient workforce with the necessary skills to drive efficiency, improve service delivery, and foster a more agile and responsive organization.
Tailored learning solutions
Tailored learning solutions
Get to Know WHO
Get to Know WHO is a self-paced e-learning package of 20 modules in English and French, developed by UNSSC in consultation with over 100 World Health Organization (WHO) personnel. Complementing existing regional induction programmes, this comprehensive resource builds a shared understanding of the organization’s vision, structure and essential processes – transmitting the institutional knowledge and culture that enable staff to succeed across WHO’s diverse operational contexts.
Photo credits: “World Health Organization Headquarters and Flag” by United States Mission Geneva, CC BY-ND 2.0
Skills for Administrative Assistants for UNFPA
This programme is designed to strengthen participants’ professional, communication and organizational skills to enhance workplace effectiveness. In a past edition developed for nearly 100 United Nations Population Fund (UNFPA) staff from the West and Central Africa Regional Office (WCARO) and delivered in English and French online over five weeks, administrative assistants developed tools to manage priorities, influence others and handle conflict with confidence.
Project Management Professional (PMP) Certification Path for WMO
This customized blended course for 25 World Meteorological Organization (WMO) staff combined online learning with a face-to-face session to strengthen participants’ project management capabilities. It equipped participants with practical tools and methodologies to plan, execute and close projects effectively, integrating PMI® standards and agile approaches for greater impact.
Fundamentals of Knowledge Management for UNICEF
This tailored five-week online course is designed to strengthen personnel’s understanding and applications of knowledge management principles in their organization’s specific context. In a past edition for UNICEF Regional Office for South Asia (ROSA) staff, we delivered the training in two cohorts, each combining self-paced study with three live webinars. The course strengthened participants’ capacity to apply knowledge management tools and techniques to enhance collaboration, learning and programme effectiveness.
Grant and Proposal Development and Writing for WFP
In today’s competitive funding environment, the ability to craft clear, persuasive and results-oriented proposals is essential to securing partnerships and driving sustainable programme impact. This customized, instructor-led online training – which we successfully delivered for World Food Programme (WFP) personnel – strengthens participants’ capacity to design and write compelling grant proposals aligned with donor requirements and each organization’s strategic objectives.
Open-enrolment courses
Open-enrolment courses
Testimonials
Testimonials
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