A self-paced training tailor-made for UN staff to serve as panel members in competency-based interviews (CBI).


The "Competency-based Interviews for Panel Members" course can be offered to individuals or groups.

For individual participants, they need to complete the self-paced online learning (3-4 hours learning time), followed by a one-on-one coaching/mentoring session with an experienced mentor to practice CBI skills.

For groups, we can combine the online module with dedicated group webinar sessions to leverage peer-to-peer learning and exchange.

The focus of the online phase is to help participants understand the key concepts of CBI. The one-to-one mentoring session focuses on the practical application of the concepts.


Upon successful completion of this course, participants will be able to:

  • Gain an in-depth understanding of the UN competency framework and CBI;
  • Understand and perform their roles as panel members (including HR representatives);
  • Have interview questions and useful templates ready to conduct CBI;
  • Manage CBI successfully and make justifiable selection decisions.
Course methodology

This programme follows learner-centered design principles, and applies adult learning, such as case-based learning, simulation-based learning, reflection and social learning.

The online phase is self-paced. Participants can start at any time and complete activities at their own pace within a two month period.

When participants have completed all the online activities, a one-to-one coaching/mentoring session will be scheduled. A final certificate of completion will be issued.

This module forms part of Blue Line, UNSSC's personalized learning hub. Upon successful completion of this module, participants can access the Extended E-Certificate on Leadership and Management, Resource Management, or other e-learning paths in Blueline. Please contact emc@unssc.org for further information.

Course contents
  • UN selection system
  • UN competency framework
  • The roles of hiring managers and HR representatives in CBI
  • Before, during and after the interview
  • Building rapport and communicating through non-verbal language
  • Good questions and bad questions
  • Probing
  • Assessing candidates’ responses
  • Making the selection decision
  • Being aware of biases in selection decision making
  • Writing reports


Target audience

UN personnel at headquarters and in the field who serve as panel members in competency-based interviews. 

Cost of participation

The programme fee for individual participants is $750, which includes online learning and a one-to-one mentoring session.