The course takes participants through digital technologies and how to design and facilitate engaging and collaborative learning experiences in popular virtual classroom environments such as Zoom and Microsoft Teams.



Upon successful completion of this course, participants will be able to:

  • Set up and support the use of Zoom (or a comparable platform) as a virtual event platform together with a real-time digital collaboration tool for brainstorming in Zoom breakout rooms and plenary.  
  • Create effective whiteboard and chat activities that keeps participants engaged while enriching their learning experience
  • Creatively use web browsing activities to engage participants interactively and collaboratively in the virtual classroom
  • Contribute to the creation of facilitator’s guide/event session plan for engaging participants in a live virtual classroom training

Course Methodology

Course Methodology: 

The course is delivered entirely online.

The course will take five weeks with eight webinar sessions: one webinar session on Wednesdays in weeks 1, 2 & 4, two webinar sessions in weeks 3 and three webinar sessions in week 5. To give participants more time to prepare for their practice session in week 5, there will be a one week break between week 4 and 5. Each week, participants will go through a number of assigned reading materials, complete weekly assignments and exercises, and participate in discussion forums to share experiences, questions and comments, as well as receive feedback from instructors.

The webinar sessions will be conducted through Zoom web conferencing platform on the following dates:

  • Week 1: Monday, 8 November 2021, 2:00 pm - 4:00 pm Rome Time
  • Week 2: Monday, 15 November 2021, 2:00 pm - 4:00 pm Rome Time
  • Week 3: Tuesday, 23 November 2021, 2:00 pm - 4:00 pm Rome Time
  • Week 4: Monday, 29 November 2021, 2:00 pm - 4:00 pm Rome Time and Wednesday, 1 December 2021, 2:00 pm - 5:00 pm Rome Time
  • Week 5: Monday, 6 December 2021, 2:00 pm - 5:00 pm Rome Time

Time: 2:00 - 4:00 pm Rome time (8 - 10 am New York time).

For the practice webinars on 2 and 6 December, time will be 2:00 - 5:00 pm Rome time (8 - 11 am New York time). There will be 12 - 15 participants for each practice session.

Course activities and the weekly discussion forum will be available on the UNKampus, UNSSC’s Learning Platform.

Course Contents

Course Contents: 

The online course will cover topics such as:

Week 1: Building Virtual Facilitation Skills and Preparing for Live Virtual Events

Tools and technologies that attendees need for active participation and engagement, Tips and techniques to keep participants engaged and active in a live virtual event.

This session discusses:

  • Event types: meetings, presentations, webinars, and learning events.
  • Three essential virtual facilitation skills
  • Three-steps to virtual classroom design
  • Differences between interaction and online collaboration.
  • Importance of building interaction and collaboration into live synchronous learning and training events
  • Two types of collaborations in a live online virtual training.

Week 2: Virtual platform (Zoom and Teams) and Real-time digital collaboration tools for creating engaging and participatory online events.

In a live face-to-face events, we engage participants with group exercises and discussions. Similar learning experience is achieved in a virtual face-to-face events with breakout rooms.

This session focuses on zoom and Team settings and features. Provides preparation steps and how to set up breakout room and support collaborative activities.

How to ensure participant knows how to use the technologies.

These include:

  • Using Mural or similar real-time digital collaborative web-based tools to create brainstorming sessions, virtual events and conference activities
  • Create Zoom breakout rooms with Mural Canvas
  • Maximize participants collaboration during breakout room exercises in the Zoom virtual platform
  • Prepare instructions for participants to guide them through breakout and brainstorming activities.
  • Conduct a virtual event and setting up a welcome screen for participants as they join the event.
  • Manage interactive and collaborative activities in brainstorming and breakout room sessions
  • Anticipate the issues participants may have during breakout and brainstorming session.

Week 3: Using Technologies to maximise active participation and engagement, whiteboards and Chat.

This session provide tips and techniques for innovative use of whiteboards and chats to create participant interaction and engagement. Breakout and voting

This session takes participants through tips and techniques :

  • Adding icebreakers and brain teasers as whiteboard and chat exercises to maximize interaction and collaboration.
  • Creating and using word search puzzles to review key terms

Week 4: Designing virtual classroom facilitator guide,

This session demonstrates how to design virtual event agenda with interaction and collaboration activities:

  • Use a facilitator guide template to design effective virtual event agenda for a smooth running interaction and collaboration exercises and activities.
  • Develop instructions for participants to guide them through their activities.
  • Anticipate issues and design solutions with participant management of activities.
  • Review and use a facilitator’s guide and session plan template to design exercises that maximize interaction and collaboration.

Week 5: Practice facilitating an interactive and collaborative live session.

This session gives participants the opportunity to practice what they learned.  Each participant will be given five minutes to practice facilitating an interactive and collaborative live session.

  • Each participant will prepare a five-minutes live session on a topic of his or her choice. Two or more participants can combine their time allocation.
  • During the practice session, participants will be required to employ an interaction and collaboration activity learned in this course or they can try new activities. 
  • Receive feedback.

For this course edition, there will be three webinar sessions in week five for practice activities, 8 - 10 participants per webinar session.

Target Audience

Target Audience: 

General Service programme support and administrative professionals.

Cost of participation

Cost of participation: 

The cost of participation is $1,000.

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