The course introduces participants to the skillful use of digital technologies as well as the design and facilitation of engaging and collaborative learning experiences in popular virtual classroom environments such as Zoom and Microsoft Teams.


Supporting and facilitating virtual events using tools like Zoom and Microsoft Teams have become essential skills for programme support and administrative assistants, as many organizations move to online training amidst the COVID-19 pandemic.

This five-week online course takes participants through what it takes to make online live virtual events successful, including what one needs to know before and during virtual events. It also goes into how to set up digital collaboration tools to engage participants interactively and collaboratively in live virtual events.





Upon successful completion of this course, participants will be able to:

  • Set up and support the use of Zoom (or a comparable platform) as a virtual event platform together with a real-time digital collaboration tool for brainstorming in Zoom breakout rooms and plenary.  
  • Create effective whiteboard and chat activities that keep participants engaged while enriching their learning experience
  • Creatively use web browsing activities to engage participants interactively and collaboratively in the virtual classroom
  • Contribute to the creation of a facilitator’s guide/session plan for engaging participants in a live virtual classroom training
Course methodology

The course is delivered entirely online. 

Each week, participants will go through a number of assigned modules and reading materials, complete weekly assignments and exercises, and participate in discussion forums to share experiences, questions and comments, as well as receive feedback from the instructors. 

The 2-hour webinar sessions will be conducted through Zoom on the following dates from 2:00 pm – 4:00 pm Rome Time (8:00 am – 10:00 am NY Time): 

  • Week 1: Monday, 31 October 2022 
  • Week 2: Monday, 7 November 2022 
  • Week 3: Monday, 14 November 2022 
  • Week 4: Monday. 21 November 2022 
  • Week 5: Monday, 28 November 2022 & Wednesday, 30 November 2022  

Course activities and the weekly discussion forum will be available on the UNKampus, UNSSC’s Learning Platform. 

Approximate time commitment to fully participate in this course (completing pre-work, attending webinars, forum discussions, etc.) is 4-6 hours per week (2-4 hours preparation + 2 hours of webinars). 

Course contents

The online course will cover topics such as: 

Week 1: Building Virtual Facilitation Skills and Preparing for Live Virtual Events 

Tools and technologies that attendees need for active participation and engagement, tips and techniques to keep participants engaged and active in a live virtual event. 

This session discusses: 

  • Event types: meetings, presentations, webinars, and learning events. 
  • Three essential virtual facilitation skills; 
  • Three-steps to virtual classroom design; 
  • Differences between interaction and online collaboration; 
  • Importance of building interaction and collaboration into live synchronous learning and training events; 
  • Two types of collaborations in a live online virtual training. 

Week 2: Virtual platform (Zoom and Teams) and Real-time digital collaboration tools for creating engaging and participatory online events. 

This session focuses on the settings and features of Zoom and Teams. It shows participatns how to prepare and set up a breakout room and support collaborative activities, as well as how to ensure participants know how to use the technologies. 

These include: 

  • Using Mural or similar real-time digital collaborative web-based tools to create brainstorming sessions, virtual events and conference activities; 
  • Create Zoom breakout rooms with Mural Canvas; 
  • Maximize participants collaboration during breakout room exercises in the Zoom virtual platform; 
  • Prepare instructions for participants to guide them through breakout and brainstorming activities.; 
  • Conduct a virtual event and set up a welcome screen for participants as they join the event; 
  • Manage interactive and collaborative activities in brainstorming and breakout room sessions; 
  • Anticipate the issues participants may have during breakout and brainstorming session. 

Week 3: Using Technologies (whiteboards and chats) to maximize active participation and engagement. 

This session provides tips and techniques for innovative use of whiteboards, chats and breakouts to create participant interaction and engagement.  

This session takes participants through tips and techniques: 

  • Adding icebreakers and brain teasers as whiteboard and chat exercises to maximize interaction and collaboration; 
  • Creating and using word search puzzles to review key terms; 
  • Monitoring and managing chats during live virtual events. 

Week 4: Designing virtual classroom facilitator guide. 

This session demonstrates how to design virtual event agenda with interaction and collaboration activities: 

  • Use a facilitator guide template to design an effective virtual event agenda for a smooth-running interaction and collaboration exercises and activities; 
  • Develop instructions for participants to guide them through their activities; 
  • Anticipate issues and design solutions with participant management of activities; 
  • Review and use a facilitator’s guide and session plan template to design exercises that maximize interaction and collaboration. 

Week 5: Practice facilitating an interactive and collaborative live session. 

This session gives participants the opportunity to practice what they learn. Each participant will be given 10 minutes to practice facilitating an interactive and collaborative live session. 

  • Each participant will prepare a 10-minute live session on a topic of his or her choice (individually or in pairs); 
  • During the practice session, participants will be required to employ an interaction and collaboration activity learned in this course, or they can try a new activity; 
  • Receive feedback. 
Target audience

General service programme support and administrative professionals.

Cost of participation

The cost of participation is $1,000.