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In order to achieve results for the UN, staff need to possess the ability to interact and communicate effectively with people of different cultures and backgrounds. This course helps participants increase their cultural sensitivity and awareness, enabling them to work, interact and communicate in diverse work environments, as well as build relationships with people from different cultural and ethnic backgrounds, and mitigate cross-cultural challenges.
The 2030 Agenda challenges the UN system to change the way it does business. This requires transforming the UN’s organizational culture. In this context, cultural sensitivity is important, as it shapes our values, habits and thinking, which in turn affects how we communicate to how we manage our time. The Sustainable Development Goals (SDGs) refer to cultural sensitivity as “Inclusiveness” (in sustainable cities (SDG 11), decent work (SDG 8), reduced inequalities (SDG 10), climate action (SDG 13), gender equality (SDG 5), innovation (SDG 9), and peaceful and inclusive societies (SDG 16).
Upon successful completion of this workshop, participants will be able to:
The workshop employs an adult learning approach characterized by a participatory and interactive training style. It engages participants in practical exercises and group work, utilizing case studies and best practices.
This course is delivered online. It combines synchronized online sessions in our virtual classroom, led by subject experts, with self-paced activities and interactive group discussions.
Throughout the course participants will have the opportunity to complete three assessments that can help them understand the impact of their own culture and guide their interactions in the professional environment while working with people coming from different cultural backgrounds.
The weekly synchronized sessions are conducted on the Zoom online platform. Participants need a computer (or mobile device), a reliable internet connection and either a headset with microphone to connect to the audio through the computer, or a telephone. We recommend accessing audio through the computer. No special software is required, but participants must be able to access Zoom, so please check the admin rights on your computer. We will send instructions for Zoom access to registered participants. We recommend you download the application and test your access in advance.
The two-hour webinar sessions will be conducted through Zoom web conferencing platform on the following dates from 2:00 pm – 4:00 pm Rome Time (8:00 am – 10:00 am NY Time):
The self-paced components and discussion forum for each week of the course are designed and structured on UNKampus, UNSSC’s Learning Platform.
Approximate time commitment to fully participate in this course (pre-work, attending webinars, completion of assessments, forum discussions, etc.) is:
The online course will cover topics such as:
Week 1: Understanding diversity and inclusiveness
Week 2: Developing cultural intelligence skills and awareness
Week 3: Generating cultural awareness about the world around us
Week 4: Cultural sensitivity and effective communication skills
Week 5: Respectful behaviours
All UN Staff members up to P4 level
For online delivery: The course fee of $1,100 covers all tuition-related costs, including learning materials, access to online platforms, etc
For face-to-face: To be determined.