Definition

Demonstrates an ability to explain, advocate and express ideas in a convincing manner.

Is an effective advocate of the organization’s values and mission.

Is an effective listener; is sensitive to and responds to the concerns, needs and feelings of others.

Negotiates effectively with individuals and groups both internally and externally.

Is tactful and sensitive to the perspective of others; treats individuals with respect; facilitates an open exchange of ideas.

Is clear and convincing in oral presentations. 

 

SMN Competency 5

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This document was updated 10/12/2004.