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Communication | | |
 Building Trust
Competency Definition: Provides an environment in which others can talk and act without fear
of repercussion; Manages in a deliberate and predictable way; Operates with transparency, has no hidden
agenda; places confidence in colleagues, staff members and clients; gives proper credit to others; Follows
through on agreed upon actions; Treats sensitive or confidential information appropriately.
Key Indicators: Provides an environment in which others can talk and act without fear of repercussion.
SMS Alignment: Is sensitive to and responds to the concerns, needs and feelings of others;
Facilitates an open exchange of ideas.
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