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Building Partnerships | | |
 Mediation and Negotiation
Competency Definition: ASSESS divergent views; IDENTIFY key arguments; FORMULATE positions; PRESENT
or PROPOSE alternative ways to others; BUILD consensus among parties; REACH
solutions to satisfy fundamental objectives; ARRIVE at constructive solutions while maintaining positive
working relationships.
Key Indicators: All above.
SMS Alignment: Builds consensus and develops networks that support the achievement of
goals; Advocates, through persuasion and negotiation with those inside and outside the organisation,
for the
attainment of organisational goals.
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