Definition

Holds self and others accountable for results. Identifies opportunities to improve systems and performance.

Responsive to customer/client expectations as well as those of stakeholders and Member States.

Carries out an effective management of resources under shifting priorities to meet expected results within time, budget and quality standards.

Readily adjusts plans and priorities to respond to changing circumstances.

Relies on goal setting and performance measurement to monitor and enhance staff performance.

Is willing to take risks to achieve goals.

SMN Competency 3

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This document was updated 10/12/2004.