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Results Driven | | |
 Core Competencies
 Accountability
Competency Definition: Takes ownership of all responsibilities and honours commitments; Delivers
outputs for which one has responsibility within prescribed time, cost and quality standards; Operates
in
compliance with organisational regulations and rules; Supports subordinates, provides oversight and
takes responsibility for delegated assignments; Takes personal responsibility for his/her own shortcomings
and those of the work unit, where applicable.
Key Indicators: all above.
SMS Alignment: Holds self and others accountable for results; Carries out an effective
management of rersources under shifting priorities to meet expected results within time, budget and
quality standards.
Client Orientation
Competency Definition: Considers all those to whom services are provided to be 'clients' and
seeks to see things from clients' point of view; Establishes and maintains productive partnerships with
clients by
gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions;
Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipates
problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of
products or services to client.
Key Indicators: Identifies clients' needs and matches them to appropriate solutions; Monitors
ongoing developments inside and outside the clients' environment to keep informed and anticipates problems;
Meets timeline for delivery of products or services to client.
SMS Alignment: Responsive to customer/client expectations as well as those of stakeholders
and Member States; Carries out an effective management of rersources under shifting priorities to meet
expected results within time, budget and quality standards.
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