Definition

Inspires, motivates and guides others towards mission-related goals.

Leads by example; promotes mutual trust and commitment; creates an enabling environment.

Works with staff to establish realistic performance expectations, gives and expects frequent constructive feedback, provides coaching as required. Consistently develops and sustains cooperative working relationships; creates a culture that fosters high standards, team spirit and pride.

Adapts management style to individuals and cultures; values diversity.

Supports the balancing of work/life considerations to enhance employee satisfaction.

SMN Competency 2

[Back to Main Index Page]

This document was updated 10/12/2004.