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Getting the Best Out of People | | |
 Leadership
Competency Definition: Focuses on impact and results for the client – promotes and lives by an
ethic of client service, seeking to produce significant and positive impact; Takes initiative and calculated
risks - makes proactive attempts to engage clients and achieve desired results, taking calculated risks
where appropriate, and follows up regularly to drive successful implementation; Leads
teams effectively
– motivates and manages teams well, inspiring confidence and admiration in others; manages matrix fluidly
by encouraging staff to work collaboratively with other units and offices; Displays positive attitude
and enthusiasm – consistently approaches the work of the office with energy and constructive attitude;
Takes decisions – makes informed and clear decisions expeditiously, which may include tough choices;
changes direction, when required.
Key Indicators: Leads teams effectively – motivates and manages teams well, inspiring confidence
and admiration in others.
SMS Alignment: Inspires, motivates and guides; Fosters team spirit.
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